How Reliable is Business Process Outsourcing?

EM Admin
Jan 16, 2014
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Business process outsourcing, or the BPO, is the quickest sector to emerge among the Information Technology Enabled Services industry. In today’s capital world, the BPO sector has proved to be a reliable source in managing complex business tasks related to the office.

Outsourcing your data entry work to a business process firm is a convenient option. Small business entrepreneurs can be free from the pressures of hiring a data entry team and then conducting seminars or training for them, to be acquainted with their business operations, etc.

A reputed BPO company will take care of all the above-mentioned aspects related to training and management. There are many processes in a BPO, and each process is related to a different industry or sector. The primary aim is to deliver quality services at a quick turnaround time.

Why is the Outsourcing Process related to your Business Cost-worthy?

Outsourcing is divided into three major sections: data entry, back office and voice Process. Voice process is being further subdivided into voice and non-voice processes. The BPO sector covers all the services related to your business, such as promoting a new business, company policy changes, risk assessment, inbound/outbound sales and insurance policy management, IT support helpdesk, telemarketing, bookkeeping and accounting, form processing and web research services.

Let’s look at the factor which makes the BPO sector dynamic

Reducing business operation costs

Business enterprises are saved from hiring additional professionals and setting up new infrastructure for them, as business process organizations assist in the reduction of operations and recruitment costs by multitasking in so many services.

Producing quality results with efficiency

Outsourcing enterprises hire the best professionals who expertize in offering new and acceptable solutions for shifting market trends.

Business entrepreneurs can focus more on their business

In the past, it has been observed that business owners spend more than 80 per cent of their time on managerial work. This slowed down their business. BPOs allow entrepreneurs to focus more on their business and handle it smoothly at reasonable costs.

Which Nation is Best for the BPO Sector?

India is one of the most preferred nations with a major BPO demand in Delhi and NCR, such as Gurgaon and Noida. The other competitors are China, Australia, the Philippines and Ireland. India offers and possesses a huge talent pool of professionals who speak the English language. Business process outsourcing in India is one of the favorite places due to its strategic geographical location, affordable tax structures and inexpensive, skilled professionals. According to NASSCOM (National Association of Software Services and Companies), their research revealed that Indian BPOs offered quality-oriented 24/7 services at minimal labor costs. The demand for Indian BPOs has been growing at a whopping rate of 50 per cent, and Indian BPOs handle more than 50 per cent of the business processes of the World.