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Overview

Overview

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Industries

About Us

Drivers

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UKEF & UK TECH EXPO 2023: Eminenture Took a Flight to Global Forums

Safety Excellence ISO 45001:2018 Certification Achieved

Leaders’ Connect 2023 : Refining and Upskilling Leadership

Proud to Be One of the Top Trending Data Mining Companies

UKEF & UK TECH EXPO 2023: Eminenture Took a Flight to Global Forums

Outbreak of Covid-19 pandemic is indeed unfortunate

Eminenture Enlisted in 2020’s Best BPO Company in Chicago, US

NASSCOM Launchpad in USA Opens Tech Opportunities

About Us

Eminenture is an incredible transformer that promises to have a great digital future pillared on the best strategic approach. Our disruptive technologies collate innovation & upskills to onboard new partners and hundreds of associates for living up to promises. These are to change for better future, faster growth and greater opportunities.


Drivers

Efforts need a boost, which motivates customers and employees to go some extra miles with us. Excelling in delivering premium quality, value-additions, excellent performance and timely feedbacks drives the way we engage & onboard to pinnacle, crowning us with more opportunities & leadership.


Services

Our collaborative technologies and strategies strongly stand by offerings, which are aligned with today and the changes of tomorrow. Innovations are some value additions that lead us to design digital future and deliver an amazing experience, which you always prefer for claiming leadership and seamless going in irrespective of industries.

Industries

The emergence of new industries drives us to re-imagine our strategy, solutions and platforms for your business continuity. Despite being hard, our innovators and thought leaders make it up all easy going while communicating with by far the biggest influence-makers and future builders to accelerate growth and make an impressive impact.

About Us

Eminenture is an incredible transformer that promises to have a great digital future pillared on the best strategic approach. Our disruptive technologies collate innovation & upskills to onboard new partners and hundreds of associates for living up to promises. These are to change for better future, faster growth and greater opportunities.

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Call Center Services
Converting Calls with Exceptional Call Center Services

Call Center Services

Immediate Calling Services for Limitless Support and Leads



Call support is the most convenient way to reach customers and address challenges that are coming their ways. Eminenture is one of the leading call center services providing companies across the globe. We have an experienced team of telecall services professionals for representing your company with extremely personalized responses. Our proficient and highly efficient team shows consistency with good results while offering domestic, offshore and onshore contact center services.

Bespoke Call Center Solutions

Our bespoke contact center solutions fulfill the requirement of front line, overflow, after-hours and seasonal programs for various companies. Our virtual assistants assist you in handling business processes with expertise. Be it through a phone call, live chat or email for sales or customer support or lead generation, our back office services include all of these.

They help you to focus on your cores and grab more business opportunities. Call centers are known for their excellent role in engaging customers and personalizing solutions.


Data-Building-Services

It requires expertise plus experience to come in the role of a leader in the IT/BPM niche. We have the competency that can bridge you to those who seek your suggestions and support to get connected with your brand or company.

Multi-Level IVR for Call Management

We deploy IVR systems to manage irrespective numbers of calls properly. Our experts get connected with the concerned department in no time for providing immediate resolutions from the competent professionals. This system proves a lifeline, as it enables recording, routing, custom prompts, analytics, alerts, advanced call forwarding and a lot more facilities that are essential for customer dealing. Besides, we ensure timely follow-ups on the basis of the missed calls report for retaining customers on your behalf.

Integrated CRM for Data Management

We work in a digitally advanced version of IT infrastructure. It is where we integrate our goals with our systems, especially the CRM for data management. It is completely safe and secure to see all calls data together. This practice helps us to stem strategies for administering customer requirements with efficiency. On the basis of its data analytics, we improve our call managerial skills and responses so that your customers stay engaged with your organization or brand.

Recording Conversation to Improve Quality

We record every business call through our advanced IVR system. The recorded calls data have millions of opportunities underlying. We dig them out to follow up. In addition, our motive is to make improvement an endless process. So, we listen to every recorded call, whether attended or missed, to check the quality of responses. Upon listening, we decide on which response is excellent and which could be better. This segmentation helps us to host quality improvement trainings for polishing our staff’s skills.

Relentless Call Monitoring

Managing calls with some advanced automated tools ensures monitoring of our team’s performance on calls. We find it exceptional to come out with some key suggestions for progressing and outperforming in terms of quality and quantity of contact support services. This is a routine exercise for us, which our team leads and managers handle with great care and responsibility. Frequent monitoring gets a detailed and advanced report about on-call activities. They allow us to make changes accordingly.

Call Center Offerings

The globally trusted NASSCOM member and ISO 27001:2013 & ISO 9001:2015 certified-Eminenture has been providing the best call center services where you want. If you are interested in them, contact or call us.


Service-Range to Add with Call Center Services

Result-Centric Inclusive Services for Best Results

 Inbound Customer Support

Inbound Customer Support

Engage with customers via a highly professional inbound support.

 Outbound Customer Support

Outbound Customer Support

Hire the outbound customer support experts who have excellence in it.

Email & Chat Support

Email & Chat Support

Get incredible email and chat support services with the assurance of quality and value-addition.

 Lead Generation

Lead Generation

We maximise leads with a high conversion rate and assurance of customer onboarding.

Collection Services

Collection Services

Get a useful and insightful collection of data to integrate with diverse business solutions.

Technical Support

Technical Support

Have an outstanding technical support for managing data, website & telework remotely.

Process We Follow

Stepping towards a Better, Easier & Progressive Business

Set a Meeting

Our experts call while responding against your query to discuss deeply.

Determine Interest

To find out your exact requirements, we deeply analyse during consultation.

Give a Demo

Our matter experts provide a demo to enable you about our qualities.

Train Team

The team is prepared as per instructions and guided terms & conditions.

Initiate Calls

The trained professionals begin technical support to your customers.



Subset Services

Truly Bringing a Big Change with Extraordinary Services

  •  Inbound Solutions

    Inbound Solutions

  •    Outbound Solutions

    Outbound Solutions

  • Automated Solutions

    Automated Solutions

  • Business Process Outsourcing

    Business Process Outsourcing

Success Stories

Eminenture-The globally acclaimed most trusted BPM Company


109% Surge in Leads by Outbound Calls  Case Study
109% Surge in Leads by Outbound Calls
Generating outbound health insurance leads led to a 109% growth in customers’ list.

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 Inbound Customer Calls Skyrocket by 102% Case Study
Inbound Customer Calls Skyrocket by 102%
With our efficient inbound calling services, we recorded 1330 calls this quarter.

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Tech Support to Aus. Accounting Firm Case Study
Tech Support to Aus. Accounting Firm
We allocated 6 servers on 3 locations via calling assistance of our expert IT engineers.

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  Equity Research for European Customer   Case Study
Equity Research for European Customer
Our researchers bet on their expertise discovering over 5 M equity data.

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Let's Make Your Experience Better!

Raise An Enquiry

Ensure assistance from the best leader that has years of experience in addressing business problems with automation & innovation.


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