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Overview

Overview

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UKEF & UK TECH EXPO 2023: Eminenture Took a Flight to Global Forums

Safety Excellence ISO 45001:2018 Certification Achieved

Leaders’ Connect 2023 : Refining and Upskilling Leadership

Proud to Be One of the Top Trending Data Mining Companies

UKEF & UK TECH EXPO 2023: Eminenture Took a Flight to Global Forums

Outbreak of Covid-19 pandemic is indeed unfortunate

Eminenture Enlisted in 2020’s Best BPO Company in Chicago, US

NASSCOM Launchpad in USA Opens Tech Opportunities

About Us

Eminenture is an incredible transformer that promises to have a great digital future pillared on the best strategic approach. Our disruptive technologies collate innovation & upskills to onboard new partners and hundreds of associates for living up to promises. These are to change for better future, faster growth and greater opportunities.


Drivers

Efforts need a boost, which motivates customers and employees to go some extra miles with us. Excelling in delivering premium quality, value-additions, excellent performance and timely feedbacks drives the way we engage & onboard to pinnacle, crowning us with more opportunities & leadership.


Services

Our collaborative technologies and strategies strongly stand by offerings, which are aligned with today and the changes of tomorrow. Innovations are some value additions that lead us to design digital future and deliver an amazing experience, which you always prefer for claiming leadership and seamless going in irrespective of industries.

Industries

The emergence of new industries drives us to re-imagine our strategy, solutions and platforms for your business continuity. Despite being hard, our innovators and thought leaders make it up all easy going while communicating with by far the biggest influence-makers and future builders to accelerate growth and make an impressive impact.

About Us

Eminenture is an incredible transformer that promises to have a great digital future pillared on the best strategic approach. Our disruptive technologies collate innovation & upskills to onboard new partners and hundreds of associates for living up to promises. These are to change for better future, faster growth and greater opportunities.

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Tech Support
IT Support on Call Refined by Remotely Installing Six Servers

Call Support Shifted Impasse Business Into Innovative IT Infrastructure

“Integrated IT expertise to help our customer gain ground rapidly”

Our ultra-immersive saturation of IT skills, resources, and the latest technologies together created innovative tech solutions. Where our customer support competitors emphasized on just answering, we came up with trump by satisfying it with innovative technology solutions.

Call Support Shifted Impasse Business Into Innovative IT Infrastructure
Challenges

Challenges

The IT challenges, which interrupted the business of one of our Australian customers, pushed us to become a skillful tech leader. The hurdles we found were:

  • Absence of live support
  • Frequent tech issues
  • Data migration
  • Deploying a high-end server necessarily
  • Issues with the consistent onshore and offshore backup
  • Server & network security issues
  • Inconsistent 24/7 technical helpdesk support
Solution Provided

Solution Provided

We brainstormed hard to put corrective measures in place together with transformative tech innovations to improve uptime:

  • ISP maintenance
  • Synchronised data in cloud solutions
  • Secured server & internet data
  • Troubleshooting technical issues
  • Delivered live support to multiple users
  • Regulated server backup
  • Resolved network issues
  • Monitored server’s administrative services
  • Administered network drive access & data sharing
Process Used

Process Used

Being result-oriented, we were extremely focused. So, we started with a thorough assessment and process-defining to premeditate challenges. Now, the hierarchy of steps to be followed was in place. We started progressing by harnessing these tools and techniques that smartly let us leap from difficulties:

  • ESXi
  • VMware
  • Microsoft
  • Cisco
  • Citrix
  • Zoho
  • Freshdesk
Result

Result

Our consistent actions bred consistent results. The art of our tech support continued to refine via frequent learning upon combating challenges. We closely observed the reaction of our every tech-based action from the distance, improved digital experience over and over, which created these transformations:

  • Seamless helpdesk support 24/7
  • Enhanced server performance
  • Optimized network security
  • Optimized backup process and disaster recovery process
  • Enhanced clients IT Incident management to comply with ITIL framework
Benefits Client Get

Benefits Client Get

Certainly, our technical support through exclusive tech support services took care of the lost, the least and the left behind resources. We continued to configure our tech support knowledge with the resources. Then, inevitably amazing things consistently benefited our customer, which reflected from these advantages:

  • Reliable IT support
  • Improved uptime
  • Cost saved upto 45%
  • Better infrastructure management
  • Remote accessibility to multiple locations
  • Transformative visibility in reports.

Presenting Performance with Facts

Figures to Measure the Accelerating Rate of Improvement

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%
Uptime

0.0

/5.0
C-Sat Survey

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Servers Installed

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Cost Saving

Success Stories

Eminenture-The globally acclaimed most trusted BPM Company


IT Support & Consulting to Offshore Client Case Study
IT Support & Consulting to Offshore Client
We deployed SEO strategies, which ranked up 25+ keywords, scaling e-traffic by 400%.

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IT Support for Bulky PDF Files Case Study
IT Support for Bulky PDF Files
Our IT team managed effective storage of 100K PDFs using 6 tools.

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Support for Maximising Leads Case Study
Support for Maximising Leads
We supported overseas marketers in running digital ads seamlessly.

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 Seamless 50K+ PDFs Processing Case Study
Seamless 50K+ PDFs Processing
We technically supported data experts to process 50K+ image files.

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Ensure assistance from the best leader that has years of experience in addressing business problems with automation & innovation.


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