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Case Study
PDF Conversion
An Investment in Content Reaps the Biggest Value
“Giving a voice to images to ensure a smooth eCommerce digital experience through smart PDF transformation services.”
Eminenture provided tailored content management for a German eCommerce company. Making images "speak" with marketable descriptions was not easy, but we lived up to expectations. Our quality maintenance in the client’s CRM solidified our reputation. We handled 50,000+ high-volume images with consistent accuracy and speed. This comprised over two sub-processes and workflows, which we streamlined to ensure seamless operation. Our efforts multiplied revenue twofold. driving measurable business growth through efficient digitization workflows.
Challenges
Working with ambiguous images and a new CRM required significant effort. A picture is worth a thousand words, but we needed to discover exactly what the vendor wanted to convey. These challenges made our path difficult:
- Understanding the client’s CRM.
- Beating the clock while working on a CRM undergoing maintenance.
- Extracting quality descriptions from blurred or confusing images.
- Meeting the timeline for each process and product.
Solution Provided
Meeting deadlines and accuracy were our top priorities when we were converting PDFs using OCR for an e-commerce company. We succeeded by implementing the following solutions:
- Wise segregation of teams to align tasks for different vendors.
- Processing data with an "eagle eye" for detail.
- Avoiding the need for revisions through proactive client interaction.
- Proofreading twice before final submission.
- Mapping values based on performance and efficiency levels.
Process Used
Every project has a unique methodology, but this one was particularly complex, requiring the conversion of images into text. Achieving high speed was an uphill battle, but we succeeded through the following:
- Gaining deep insight into the requirements.
- Drafting the final copy on-screen.
- Allocating tasks to specialised teams.
- Measuring the value driven by each task.
- Maintaining client interaction for approval upon task completion.
- Evaluating quality by checking processed data twice.
Result
A successful project brings its own rewards. When the end result is satisfactory, it becomes a milestone. We added more tokens of success to our portfolio by improving our turnaround time using OCR systems, achieving the following results:
- Records were streamlined end-to-end.
- Deadlines were consistently beaten.
- Exceeding expectations turned the client into a loyal partner.
- A 5.0/5.0 C-Sat survey rating added distinction to our report card.
Benefits the Client Gained
The customer was primarily interested in results. We maintained frequent communication regarding every milestone achieved, which resulted in the following benefits:
- Using Excel and the client’s CRM, we significantly reduced their workload.
- Products were uploaded directly to the portal.
- Comprehensive data formats enabled clear analysis.
- Reporting helped in building the next plan of action.
Presenting Performance with Facts
Figures to Measure the Accelerating Rate of Improvement
0
K+Images Processed
0
+Sub-Processes
0
xRevenue
0.0
/5.0C-Sat Survey Rating
Success Stories
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