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Overview

Overview

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Industries

About Us

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UKEF & UK TECH EXPO 2023: Eminenture Took a Flight to Global Forums

Safety Excellence ISO 45001:2018 Certification Achieved

Leaders’ Connect 2023 : Refining and Upskilling Leadership

Proud to Be One of the Top Trending Data Mining Companies

UKEF & UK TECH EXPO 2023: Eminenture Took a Flight to Global Forums

Outbreak of Covid-19 pandemic is indeed unfortunate

Eminenture Enlisted in 2020’s Best BPO Company in Chicago, US

NASSCOM Launchpad in USA Opens Tech Opportunities

About Us

Eminenture is an incredible transformer that promises to have a great digital future pillared on the best strategic approach. Our disruptive technologies collate innovation & upskills to onboard new partners and hundreds of associates for living up to promises. These are to change for better future, faster growth and greater opportunities.


Drivers

Efforts need a boost, which motivates customers and employees to go some extra miles with us. Excelling in delivering premium quality, value-additions, excellent performance and timely feedbacks drives the way we engage & onboard to pinnacle, crowning us with more opportunities & leadership.


Services

Our collaborative technologies and strategies strongly stand by offerings, which are aligned with today and the changes of tomorrow. Innovations are some value additions that lead us to design digital future and deliver an amazing experience, which you always prefer for claiming leadership and seamless going in irrespective of industries.

Industries

The emergence of new industries drives us to re-imagine our strategy, solutions and platforms for your business continuity. Despite being hard, our innovators and thought leaders make it up all easy going while communicating with by far the biggest influence-makers and future builders to accelerate growth and make an impressive impact.

About Us

Eminenture is an incredible transformer that promises to have a great digital future pillared on the best strategic approach. Our disruptive technologies collate innovation & upskills to onboard new partners and hundreds of associates for living up to promises. These are to change for better future, faster growth and greater opportunities.

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Inbound Solutions
Engaging & Satisfying Existing Customers with Inbound Call Center

Inbound Call Center Services

Get Inbound Support to Make Existing Customers Happy & Engaged



Eminenture is known for the best inbound support services. We focus on maximizing opportunities to scale up and multiply ROIs overwhelmingly. Our inbound contact center services are recognised for exceptional calling solutions with discipline. With these, we deliver limitless support to attract opportunities and take business to the next level. The product and industry knowledge has taken us way ahead of our competitors in the BPO industry, wherein we exceed the limits.

Our extensive experience in this domain is empowering industries like travel, insurance, banking & finance, healthcare & wellness, entertainment, automotive and many more with onshore and offshore contact center services with exceptional contact center services.

Experience to Engage & Satisfy Customers

As we are in the practice of earning profits, experience and qualification in this domain is a key to accelerate to transition. We have qualified and skilled call center professionals who have relevant experience & trainings in this niche.


Data-Building-Services

They go out of the way to handle, engage with and answering calls while addressing customers’ requirements.

Training Sessions to Garner Competency

Although we have a trained and talented call support team, we want to make it extraordinary that is able to deliver breakthroughs. This happening needs a few sessions of training. We host it to convey the shortcuts and cutting edge technologies that enhance their competency in taking inbound calls. So, we hire the proficient professionals with better linguistic abilities. Our experts check-on soft skills to completely change the typical ways to digital handling of calls.

No Hiding, Complete Transparency

Operational transparency is the key to eliminate prospective challenges. Our experienced and efficient inbound call center experts provide a transparent look into our company’s privacy and data policies. It makes the team aware of consequences for breaching them in any case.

Voice Recording & Quality Check To Map Efficiency

We strictly use IVR-voice recorders to keep check on the quality of voice support to customers in all inbound call processes. This voice recording enables us to figure out challenges with the customers and our support executives separately. We record it for analyzing that call record to measure efficiency and bring in improvement for achieving excellence.

Inbound Support Services

  • Phone Answering
  • Claims Processing
  • Order Taking
  • Billing Queries
  • Inquiry Handling
  • Event Scheduling
  • Payment Collection
  • Subscription Services

The top BPM company-Eminenture is a NASSCOM member and ISO 27001:2013 & ISO 9001:2015 certified inbound support services provider across the globe. If you have concerns or queries about these services, call or contact us.


All-Vital Solutions with Inbound Call Center Services

Services to Add and Leverage Transitioning Results

 Outbound Solutions

Outbound Solutions

Give personalised support by hiring professionals for outbound calls to assist customers.

Email & Chat Support

Email & Chat Support

Have an easy access to dedicated email and chat support providing veteran professionals.

 Lead Generation

Lead Generation

Maximise leads while ensuring profitability that our professionals and experts generate.

Collection Services

Collection Services

Experience having a big collection of valid, fresh & niche-based data collected by experts.

Technical Support

Technical Support

We have proven & exceptional tech engineers to provide end-to-end technical support.

Back Office Services

Back Office Services

Get incredible back office services with the assurance of professionals support & values.

Process We Follow

Stepping towards a Better, Easier & Progressive Business

Schedule Meet

We schedule a meet on the phone to understand your interest & need.

Determine Need

Experts exactly determine your requirements upon consulting & discussing.

Demo

We give a demo so that you can be assured of what quality we offer.

Training

The calling team is set off for taking real-time challenges through calls.

Start Support

The trained team starts supporting your customers via outgoing calls.



Subset Services

Truly Bringing a Big Change with Extraordinary Services

  •  Phone Answering

    Phone Answering

  •    Claims Processing

    Claims Processing

  • Order Taking

    Order Taking

  • Billing Queries

    Billing Queries

Success Stories

Eminenture-The globally acclaimed most trusted BPM Company


Outbound Calls Result in 109% Up in Leads   Case Study
Outbound Calls Result in 109% Up in Leads
Outbound health insurance leads resulted in a 109% increment in overall leads.

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 102% Surge in Inbound Customer Calls  Case Study
102% Surge in Inbound Customer Calls
1330 calls were successfully managed in a quarter through our inbound services.

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Tech Support to Aus. Accounting Firm  Case Study
Tech Support to Aus. Accounting Firm
Our IT support through calling ensured the allocation of six servers on three locations.

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  Equity Research for European Customer  Case Study
Equity Research for European Customer
Our expertise passed a benchmark when we researched over 5 M datasets.

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Let's Make Your Experience Better!

Raise An Enquiry

Ensure assistance from the best leader that has years of experience in addressing business problems with automation & innovation.


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