Eminenture is an incredible transformer that promises to have a great digital future pillared on the best strategic approach. Our disruptive technologies collate innovation & upskills to onboard new partners and hundreds of associates for living up to promises. These are to change for better future, faster growth and greater opportunities.
Efforts need a boost, which motivates customers and employees to go some extra miles with us. Excelling in delivering premium quality, value-additions, excellent performance and timely feedbacks drives the way we engage & onboard to pinnacle, crowning us with more opportunities & leadership.
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Case Study
Inbound Customer Service
“Connected the Client to Opportunities through Inbound Call Outsourcing”
A virtual office space business provides exceptional customer service. With the support of a team of certified call representatives, our responses satisfied customers on calls, and the sales team stayed informed about the status to check efficiency. We took customer complaints seriously and ensured that they were recorded for quality control. Our website is updated with the latest inquiries for the convenience of the client.
The client came with a requirement for excellent communication skills, patience, and the ability to remain calm under pressure. A range of challenges was there interrupting sales, such as managing customer expectations and more like:
Improving the follow-up system greatly assisted in addressing the specific needs, resulting in converting free calls into sales. Regular monitoring of calls allowed for a better understanding of the exact challenges. So, we
The result was consistently satisfying. End users also received real-time support, which helped the customer to grow sales. This aids the client in locating the top competitor in marketing, and these effective results:
Our consistent calling with quality introduced the client to several technology advantages. In all, the customer yielded benefits, including increased customer satisfaction, visible increments in client, billing, and the following:
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