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UKEF & UK TECH EXPO 2023: Eminenture Took a Flight to Global Forums

Safety Excellence ISO 45001:2018 Certification Achieved

Leaders’ Connect 2023 : Refining and Upskilling Leadership

Proud to Be One of the Top Trending Data Mining Companies

UKEF & UK TECH EXPO 2023: Eminenture Took a Flight to Global Forums

Outbreak of Covid-19 pandemic is indeed unfortunate

Eminenture Enlisted in 2020’s Best BPO Company in Chicago, US

NASSCOM Launchpad in USA Opens Tech Opportunities

About Us

Eminenture is an incredible transformer that promises to have a great digital future pillared on the best strategic approach. Our disruptive technologies collate innovation & upskills to onboard new partners and hundreds of associates for living up to promises. These are to change for better future, faster growth and greater opportunities.


Drivers

Efforts need a boost, which motivates customers and employees to go some extra miles with us. Excelling in delivering premium quality, value-additions, excellent performance and timely feedbacks drives the way we engage & onboard to pinnacle, crowning us with more opportunities & leadership.


Services

Our collaborative technologies and strategies strongly stand by offerings, which are aligned with today and the changes of tomorrow. Innovations are some value additions that lead us to design digital future and deliver an amazing experience, which you always prefer for claiming leadership and seamless going in irrespective of industries.

Industries

The emergence of new industries drives us to re-imagine our strategy, solutions and platforms for your business continuity. Despite being hard, our innovators and thought leaders make it up all easy going while communicating with by far the biggest influence-makers and future builders to accelerate growth and make an impressive impact.

About Us

Eminenture is an incredible transformer that promises to have a great digital future pillared on the best strategic approach. Our disruptive technologies collate innovation & upskills to onboard new partners and hundreds of associates for living up to promises. These are to change for better future, faster growth and greater opportunities.


Outbound Calling
Recorded 109% Leads Growth Rate with Quick Turnaround

The US-based health insurance company looked to increase the flow of leads

“Outbound Health Insurance Leads Generation Turned Simpler & Easier”

The US-based client required a helping hand from a professional outbound call outsourcer that is leading in generating sales. The task was to sell a COVID-19 test kit priced at $0. When the pandemic is over, it was difficult but not impossible for our certified and experienced calling agents. With rapid engagement, a high response rate, & sales, we proved that our pitch deck was outstanding.

International-Outbound-Telemarketing
Challenges

Challenges

It was no less than a war to generate leads by cold-calling the citizens of the United States. However, the target was to give away COVID-19 test kits for free. But, these hurdles clearly indicated that it was likely to be uneasy.

  • Ungrouped leads' data
  • Hiring call reps with the right skill-sets
  • Understanding the flow of the process
  • Frequent drop calls, dead air, busy numbers
  • Genuineness of the customer's age requirement
Solution Provided

Solution Provided

Since the audience was from the USA, it was indeed necessary to come up with the best-fit strategy. So, we input our best efforts to win the heart of the customer by meeting the required targets through these solutions:

  • Reduced dead air and dropped calls
  • Improved dialer call flow to better connect rate
  • Split age groups to strategically reach out to leads
  • Initiated project-based training & quality sessionss
  • Frequently received feedback for better processing
Result

Result

The outcome of our efforts was indeed sweet, as the client appreciated it. However, frequent tracking, quality checks, and pitch deck improvement were going on and on. Our call representatives played master strokes by:

  • Offering real-time responses to concerns
  • Cracking over 100 leads in three weeks
  • Accelerating the speed of conversions
  • Making the sales process more iterative
  • Integrating the list of happy customers
Benefits Client Get

Benefits Client Get

Eminenture is all about adding values, which we did in this case also while bringing transitioning benefits. Be it in terms of call volume, conversion rate, average handle time, sales cycle length, & the following:

  • Customer acquisition costs reduced
  • ROI increased like never before
  • Saved time & resources for customer
  • Decreased the length of the sales cycle
  • Updated CRM-ready customer data availed

Presenting Performance with Facts

Figures to Measure the Accelerating Rate of Improvement

0

Abandoned
Calls

0

%
Leads Growth
Rate

0

Weeks
Lead Generation Time

0

Min
Average Response Rate

Success Stories

Eminenture-The globally acclaimed most trusted BPM Company


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