Privacy Policy

At Eminenture, we always value your privacy and keep your information secure and confidential. This online privacy policy applies only to information collected through our website and not to information collected offline. By using our website “www.eminenture.com”, you agree with our Privacy Policy. Please read the following 'Questions and Answers' to know more it.

Here, the terms "We" / "Us" / "Our"/”Company” individually and collectively refer to Eminenture and the terms "You" /"Your" / "Yourself" refer to the users.

This policy complies with the Information Technology Act, 2000, which is pertaining to the collection, use, storage and transfer of sensitive personal data or information. Therefore, the rules drafted herein and the amended provisions regarding electronic documents/ records in various statutes come under it. It does not need any physical, electronic or digital signature.

1. Types of information we collect

We collect different types of personal information based on the services we offer. If any personal information that carries sensitive details like special category, we keep and collect such data that are strictly relevant to the services we provide as per applicable law.

Our data collection may encompass the following types of information.

1. Contact details, which can be your name, email, postal address, social media handle, and phone number
2. Unique identifiers, which cover Passport Number, National ID, National Insurance Number or pension scheme reference number
3. Demographic details, including your date of birth, age, gender, race, photo, marital status, lifestyle, and insurance requirements
4. Employment information, which covers job title, employee number, employment status, salary, employment benefits, and employment history, qualifications and affiliations
5. Marketing and communications preferences, encompassing interests and preferred language
6. Online information that includes computers, devices, and connection details (e.g. IP address, browser type, operating system, unique device identifier), usage data collected during web visits, and device location details
7. Events information, which can be details related to your interest in and attendance at our events, including provision of feedback forms
8. Comments, feedback or other information, covering interactions on our social media platforms, feedback on surveys and questions or information sent to our support services
9. Account login credentials, which can be username and password, password clues and security details
10. Payment details, which can be credit or debit card number and bank account details

2.1 Sources of information

Here are the following ways we gather your personal information:

a. Data you provide us directly,

1. When you request a service from us
2. When you visit Eminenture website or participate in our events
3. When you apply for a position at Eminenture
4. When you interact with our services
5. When you share comments, feedback, or communicate with us directly

b. Data from your organization

We may collect your personal information from the organization you are employed or associated with. This can be in the context of service offering or oversee your access to and utilization of the organization’s services

c. Automatic collection of data

We automatically gather certain pieces of information about you when you utilize our services, explore our websites, or engage with us online or via email data. This data may be gathered through the use of "cookies" or similar technologies like web beacons, GIFs, or pixel tags, or other unique identifiers. These tools help in measuring your online activities, broadcast more targeted advertising, or assess how effective our communications and promotional campaigns are. Explore more about how we use our cookies, please refer to our Cookie Disclosure.

d. Data collection from third parties

We may reach out to your personal data from various third-party sources, which can be but are not limited to recruitment agencies, insurers, underwriters, professionals, government bodies, sponsors, or business partners, as well as data verification agencies with other professional advisory service providers.

2.2 Consequences of not furnishing information

You must share any personal information that we need in a defined format to fulfill obligations relating to our services. This includes legal and regulatory obligations. Failure to provide it or delay in any case may result in calling off our services to you immediately.

2.3 Treating the data of concerned third-parties

Sharing personal information about third-parties, which can be your partners, children, dependents, or emergency contact, with Eminenture would require that these individual parties must be provided with the copy of this statement prior. Alternatively, informing them about this utilization of information by Eminenture is a must. In case of sharing the information of your beneficiaries, we may request you to share their consent on their behalf.

3. Processing & usage of your information

We may use the details we collect about you to enhance our services, which can be to

1. Provide, resolve, and manage the services we offer.
2. Conduct due diligence, identity verification, data validation, and other business acceptance, verification, and risk management agency assessments.
3. Administer, investigate, and resolve complaints related to the services provided.
4. Support in preventing, detecting, and examining frauds, as well as apprehending offenses.
5. Enforce agreements.
6. Process employment applications and inform onboarding decisions regarding appointments and new hires.
7. Assess for risks or frauds or moonlighting cases.
8. Conduct market research and discover trends about complementary services, which may concern the development and improvement of our service offerings.
9. Offer add-on services of interest to existing clients, prospective clients, and representatives of corporate clients, including newsletters and promotional materials.
10. Interact with you and address your requests, queries, comments, and concerns.
11. Conduct research, data audits, reporting, and other business operations to assess the effectiveness of the business.
12. Conduct benchmarking, modeling, market research, and data analysis to refine and add value to processes, products, and services.
13. Extend invitations to events, meets, and handle event administration.

4.1 Legal basis for processing

The obvious legal bases behind gathering and utilizing your personal data:

a. Performance of the service agreement

When we enter into a contract to provide services, we will gather and utilize your personal information. It is simply required to facilitate the provision of services, manage your acceptance of the offer, and fulfill our obligations under the agreement with you.

b. Meeting legal and regulatory requirements

In order to comply with certain legal and regulatory compliance, we need to gather and utilize specific aspects of your personal information.

c. Genuine interests

We will gather and utilize certain elements of your personal information to facilitate our pursuit of legitimate commercial interests, which can be any of these or more:

1. Ensuring professional services delivery across the globe.
2. Effectively managing business operations and encouraging relationships with clients, vendors, suppliers, and yourself.
3. Addressing and responding to queries promptly and effectively.
4. Receiving relevant details from third parties and Eminenture affiliates to offer services.
5. Enhancing the quality and effectiveness of our services.
6. Gaining insights into how you and your customers use our services and websites.

We shall take appropriate steps on these legal bases to avoid breaching the rights and freedom under the applicable data privacy protocols.

d. Consent

We request your consent for personal information, specifically to assess risks relating to data or its usage. This information may be shared with other parties if found legally necessary to provide, administer, and manage the services offered.

If we require your consent to gather and use your information, you are not obligated to accept this request. You may willingly choose to withdraw your consent at that point or later. However, if you reject our request for reasonable information that is required for services, we may not be able to offer you any services. Also, we have the right to terminate the contract immediately.

If you choose to receive our services, you automatically agree to the collection and use of your personal information. Additionally, your consent to the collection and use of that information can be used for further or legal purposes.

e. Concrete public interest

If the law permits, we may gather and use your records for a substantial public interest, which can be preventing unlawful activities or in the interest of public.

4.2 Exemptions applicable to certain countries

We may depend on specific exemptions outlined in relevant data-based local and international laws in India, the UK, the US and other countries.

5. Value of correct information

Ensuring the accuracy of your information is significant for us so that we can effectively provide the services and attain continuity. For this reason, you should prompt us for any updates or changes in your personal details, which can be changes in your contact details, bank account records, or any other relevant information that could affect the effective handling and administration of services offered to you.

6. Entities Receiving Your Information

Here is the list of recipients with whom we generally share your personal information:

1. Eminenture’s Stakeholders: We may disclose shared personal data to our partners, brands, divisions, and subsidiaries for specific purposes (as aforementioned).
2. Legal advisers and loss adjusters: When there is the need to investigate, assert, or safeguard legal claims, we may take actions.
3. Law enforcement bodies: If required, we may provide your data to prevent or detect any crime.
4. Public authorities, regulators, and government bodies:We can provide these bodies your data when there is a necessity to comply with our legal and regulatory obligations.
5. Third-party suppliers: We delegate our processing tasks to suppliers or service partners who handle personal information on our behalf. They shall conduct activities in compliance with our security protocols and rigorous instructions.
6. Business partners: These partners include sponsors and/or other third-party business partners who collaborate or cooperate with Eminenture on projects, events, products, or services. You should refer to their privacy notices for additional details on their privacy practices.
7. Internal and external auditors: When it is a necessity, we share personal information with company auditors or external auditors who audit our operational activities to measure security threats.

7. Transferring data overseas

Since we operate globally, we have the right to transfer your personal information to other countries for processing. Our privacy statement states that these exchanges may occur to facilitate proper handling and administration of the services provided to you. Also, this practice helps in enhancing the efficiency of our business operations. Whatever we do, it comes under all relevant data privacy laws and regulations and also, affords suitable protection for the rights and freedom to individuals under these laws.

We may transfer collected personal data about you from one country to another for processing purposes that are outlined in the statement. This could involve that transfer to countries that comply with data protection regulations and follow adequate data privacy protocols. Some of the countries may not come under this determination. In that case, we shall establish appropriate privacy rules, like introducing standard contractual clauses approved by that continent or country’s regulatory body, to safeguard information. Additionally, we may deploy additional technical, organizational, and contractual measures to ensure that your personal data receives an adequate level of privacy and protection. For further details on how we safeguard your data, you can reach out to us.

8. Retaining your information

We maintain your personal data accurately to effectively handle our operations while complying with our legal and regulatory obligations. These records are kept for predetermined duration, which may expand if the service span extends. Otherwise, we do not keep it longer than the duration mentioned in the applicable laws. We employ suitable measures to securely delete your personal data timely and consistently when the contract is over or it is no longer required.

9. Security to information

The security of your personal data is our top priority. To ensure it, we have established a robust IT infrastructure and integrated robust security measures. They help us to protect the confidentiality, integrity, and accessibility of your personal data. These security measures are set up corresponding to the relevant data privacy laws and regulations, which are continuously monitored and updated so that no threats or vulnerabilities can emerge.

10. Your Information Rights

The given information rights are drafted as per relevant data privacy laws. You have the following rights:

1. Right to access: It is concerned with a right to access and verify your personal data or to receive a permanent draft of your personal information.
2. Right to correction: It’s a right to ensure accuracy by requesting the fixing or correction of your personal data. If its accuracy is disputed, you may provide the correct details to settle the dispute.
3. Right to erasure: It is related to the deletion of your personal data, which you may request when it’s no longer required.
4. Right to object to processing: It is connected with a right to show objection when your personal data is used. This can happen when you believe that there are no longer legitimate reasons for us to continue using it.
5. Right to object to direct marketing: It is a right to use when you believe that your personal information is used for direct marketing purposes. It allows you to disagree.
6. Right to restrict processing: It gives you the right to request restricting your personal information from being further used. For instance, if the disputed accuracy indicates that the data is not accurate and valid, you may request to avoid its processing.
7. Right to portability: This is associated with a right to request that a certain part of your personal data be provided to you, or a third party that you request online, so that it can be reused.
8. Right to object to automated decision making: This right enables you to object to automated decisions made solely by using your personal information.
9. Right to lodge a complaint with a regulator: This is a right to complain to the relevant regulator, who manages data protection, about the processing of your personal data.

In case we are unable to fulfill a request from you to exercise one of your rights according to applicable data privacy laws, we will provide an appropriate reason for the refusal in writing. For further communication, reach out to us.

11. Direct Marketing

We will use your personal information to send you direct marketing about other products and services that we feel may be of interest to you. We will give you the opportunity to refuse direct marketing at the point that you apply or register to receive the services and, on each occasion, thereafter that you receive direct marketing communications from us. You can also change your marketing preferences at any stage by contacting us. Please note that, even if you opt out of receiving direct marketing communications, we may still send you service-related communications where necessary.

We will utilize your personal data for direct marketing purposes in order to incite likelihood and interest in our services. You may decline at the very time when you each time apply or register to receive services or at the time of registering for our services. It’s noteworthy that even if you call off receiving direct marketing communications, we may still communicate when necessary.

12. Complaints

1. If you have any concerns relating to handling your personal data and would like to lodge a complaint, you may reach out to us.
2. If you are dissatisfied with the way we’ve addressed your complaint, you can escalate this issue to the appropriate data protection regulator in your jurisdiction.

13. Contact us

For any inquiry or burning question about the content of this statement or rights, you may contact Eminenture.

14. Changes to this Statement

This statement is not binding as an agreement. Eminenture reserves all rights to reasonably change it occasionally or periodically in order to align it with the accurate collection and utilization of your personal data. Once updated or revised, you will be communicated about it. Still, you are requested to review this statement in order to stay informed about how we gather, utilize, and process your personal data.

This Statement was last updated in April 2024.