Inbound Call Center Services

They go out of the way to handle, engage with and answering calls while addressing customers’ requirements.

Training Sessions to Garner Competency

Although we have a trained and talented call support team, we want to make it extraordinary that is able to deliver breakthroughs. This happening needs a few sessions of training. We host it to convey the shortcuts and cutting edge technologies that enhance their competency in taking inbound calls. So, we hire the proficient professionals with better linguistic abilities. Our experts check-on soft skills to completely change the typical ways to digital handling of calls.

No Hiding, Complete Transparency

Operational transparency is the key to eliminate prospective challenges. Our experienced and efficient inbound call center experts provide a transparent look into our company’s privacy and data policies. It makes the team aware of consequences for breaching them in any case.

Voice Recording & Quality Check To Map Efficiency

We strictly use IVR-voice recorders to keep check on the quality of voice support to customers in all inbound call processes. This voice recording enables us to figure out challenges with the customers and our support executives separately. We record it for analyzing that call record to measure efficiency and bring in improvement for achieving excellence.

Inbound Support Services

• Phone Answering
• Claims Processing
• Order Taking
• Billing Queries
• Inquiry Handling
• Event Scheduling
• Payment Collection
• Subscription Services

The top BPM company-Eminenture is a NASSCOM member and ISO 27001:2013 & ISO 9001:2015 certified inbound support services provider across the globe. If you have concerns or queries about these services, call or contact us.