How Can You Support Small Business?

EM Admin
Sep 26, 2020
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Automation, contact center, and IT support to define an end to end support for a small business. These, together, call for transformation, introducing personalised solutions & engage customers.

The Future of Business Survey published its survey report on the condition of SMBs. It subtly figured out that there is an urgent need for additional support for them, as 26% of SMBs had been shut down between January and May 2020.

Facebook, the World Bank, and Organisation for Economic Co-operation and Development (OECD) are working hard, collaborating to support them. There are many ways in this digital era to breathe a new lease of life into those lifeless ventures. Business support services, as given below, and outsourcing can magically heal them.

Automate Work Flow To Simplify With the Least Workforce

Automation proves a blessing for the corporate world. It enables you to automate all workflows from scratch to finish, which significantly covers processes, projects, and all connected operations. Simply put, you can easily counter challenges that have been interfering with the smooth sailing of your business during this age of social distancing, lockdown, and self-isolation.

Nearly 87 percent of small businesses are grinding to bring their business back on track, as per a survey of WalletHub. But, you can get off from it if you have opted for atypical automation. In simple words, it refers to harnessing automatic instruments or software while minimising typical manual methods, which are a time-taking process. This magical evolution can enable a series of actions on-clickable. It means that you would have a well-defined structure for every project, its tasks, and processes on the screen, which you can assign, monitor, track, and even, edit in real-time.

Let’s say, a data entry operator copies and pastes or manually enter data in an Excel sheet. When you automate it, you would have a predefined delegation sheet with the checklist of all assignments, their completion status, and an efficiency calculator at the end of every day, every weekend, or every month. These all would be presented in a comprehensive format that you can access, analyse and decide on in no time.

Likewise, you can have almost all workflows of diverse systems in place, appreciating efficiency and productivity with a minimal workforce.

Maximise Customer Experience with Contact Centers

Also known as CX, the customer experience represents a holistic perception of their experience with your brand. Today, making customers happy is like a walkover, as you have cloud-based customer experience solutions in place. These offer virtual assistance by deploying updated software to manage all activities of a contact center.

Contact Center Support Benefits and Tips

You can install an advanced cloud-based IVR or Interactive Voice Response system to go a long way from the complex, legacy ecosystem to swift & flexible call flows. You can reduce making spam calls, as its robotic programming tosses out these calls. It can transcribe a call into text, which saves thousands of dollars, preventing costly telephone or mobile calls. Moreover, it can self-serve responses to some common business queries while saving time also. West Virginia is the right example, wherein callers were annoyed waiting hours for support. As the cloud-based contact center services were launched, the average waiting time was shrunk to less than 60 seconds.

Payment collection, balance inquiries, simple requests, and approvals are some of the crucial things that customers want to directly discuss on calls. You can safeguard the human touch for these substantial challenges, routing the leverages of contextual analytics to translate it into a “wow” experience. Even, you can analyse the quality of contact center services deliveries by your staff to find more scope for improvements.

Virtual IT Support

Before the lockdown, the work from home seemed like trending all around, steadily isolating professionals in their homes. Over 85% of companies switched to remote working.

With emergencies in place, SMEs were looking for greater flexibility in their working styles. This could be possible only when you have compatibility with telework. However, many small businesses managed to have a working system that can be managed remotely. But, there emerge some challenges related to security, communication, billing & invoicing, speed of response, and meetings.

Here, virtual IT support or managed IT outsourcing can make you capable of handling the whole of your small business from home. Hiring its professionals can restore and avail all sorts of computing devices, like laptops, computers, internet connectivity, Wi-Fi security, antivirus software applications, and software installation for smooth communication.