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Overview

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UKEF & UK TECH EXPO 2023: Eminenture Took a Flight to Global Forums

Safety Excellence ISO 45001:2018 Certification Achieved

Leaders’ Connect 2023 : Refining and Upskilling Leadership

Proud to Be One of the Top Trending Data Mining Companies

UKEF & UK TECH EXPO 2023: Eminenture Took a Flight to Global Forums

Outbreak of Covid-19 pandemic is indeed unfortunate

Eminenture Enlisted in 2020’s Best BPO Company in Chicago, US

NASSCOM Launchpad in USA Opens Tech Opportunities

About Us

Eminenture is an incredible transformer that promises to have a great digital future pillared on the best strategic approach. Our disruptive technologies collate innovation & upskills to onboard new partners and hundreds of associates for living up to promises. These are to change for better future, faster growth and greater opportunities.


Drivers

Efforts need a boost, which motivates customers and employees to go some extra miles with us. Excelling in delivering premium quality, value-additions, excellent performance and timely feedbacks drives the way we engage & onboard to pinnacle, crowning us with more opportunities & leadership.


Services

Our collaborative technologies and strategies strongly stand by offerings, which are aligned with today and the changes of tomorrow. Innovations are some value additions that lead us to design digital future and deliver an amazing experience, which you always prefer for claiming leadership and seamless going in irrespective of industries.

Industries

The emergence of new industries drives us to re-imagine our strategy, solutions and platforms for your business continuity. Despite being hard, our innovators and thought leaders make it up all easy going while communicating with by far the biggest influence-makers and future builders to accelerate growth and make an impressive impact.

About Us

Eminenture is an incredible transformer that promises to have a great digital future pillared on the best strategic approach. Our disruptive technologies collate innovation & upskills to onboard new partners and hundreds of associates for living up to promises. These are to change for better future, faster growth and greater opportunities.


eCommerce Support
Connecting More & More Customers with >79% Response Rate

eCommerce Customer Support

Contact Expert Agents for Personalised eCommerce Support



eCommerce customer support is the process of providing assistance to customers who buy products or services online. These services cover a range of solutions, such as addressing their inquiries, complaints, and issues, providing solutions, & ensuring customer satisfaction. It is crucial for building trust, loyalty, and positive reviews. At Eminenture, we provide affordable & effective eCommerce support services. Our company has designed top-notch solutions, which cater to the needs of all sized businesses and 15+ industries, like automotive, media and communication, banking & finance, healthcare & wellness, travel, retail, utilities, etc.

Excellent Customer Experience

Defining a positive and memorable customer experience is the priority of every brand or organisation. However, it's good for nothing if you say, but do not take any initiative to define it better. Certainly, it requires various companies or organisations to thoroughly understand tasks, such as order processing, customer inquiries, returns, refunds, and exchanges, and then, provide support accordingly. We have here a trained and highly qualified team of experts that is highly skilled and knowledgeable about the latest trends and technologies in the industry. This team has streamlined inbound and outbound support services for over a hundred global customers. Their positive feedback, highest C-SAT rating, and long-time engagement explain how far we have reached in delivering excellent customer experience on their behalf.


eCommerce-customer-support-services

How eCommerce Support Team Works

Our team follows a streamlined process to ensure that you achieve the highest level of customer satisfaction. For making communication easier, we use multiple channels, such as email, phone, live chat, and social media for consistent and smooth interaction. Besides it, our words of support prove key in order management. On the basis of analysis, our assistant team guides in managing shipments & handling returns, exchanges, and refunds. We also come up with customer inquiry management, which includes all call centre services to quickly and satisfactorily handle all types of customer inquiries, from pre-sales questions to post-sales support. For those who believe in premier technical support, we're a ray of hope. Our certified IT engineers troubleshoot, report, and analyze instances to prevent gaps in your operations.

Strength of Our eCommerce Support Services

Leveraging our support solutions for your e-store has a ton of positive aspects. These all aspects point at making customers happy. This require expertise and years of experience in dealing with variant customers. We have this cutting edge quality, which converts an inquiry into a lifelong relationship. This capacity significantly decreases abandoned carts and ups the sales. Thereby, eCommerce merchants see better engagement rate and high revenue. Our offerings are scalable, allowing you to scale up or down your support services as per your business needs. For real-time business benefits, contact us and see the difference.

Outsource to Have Support Offerings

There are several types of eCommerce customer support services that we offer to their customers on your behalf. You may hire our dedicated call representatives, agents, or emailing experts for some common online shopping support. Leverage outsourcing to our live chat representatives in real-time to get their questions answered and issues resolved quickly. We offer email support to respond with a solution or answer to their query within a specified time frame. Customers can call a support number to speak with a representative who will assist them with their concerns. You can have assistance to guide customers through social media platforms like Facebook and Twitter, where they can send messages directly and receive prompt assistance. With self-service support, we allow customers to find answers to their questions by themselves, through FAQs, tutorials, knowledge bases, and other resources on your own website.

Quality and Compliance

The security of data must come first. It's full of sensitive details. At Eminenture, we have trusted teams and certified professionals who understand this matter of sensitivity. Our company is certified with ISO 9001:2015 and ISO 27001:2013, which symbolize the infallible quality and standard data management solutions for your online store. Also, we're GDPR compliant.

We're a multinational entity that is worldwide recognized for delivering personalized eCommerce customer support services. With us, global customers feel completely satisfied with our customized assistance through emailing, inbound and outbound calls, and more. Contact us to get insights into customers’ intent and satisfaction.


Why To Hire Us for eCommerce Customer Support?

Outsource to a Decade-Old Support Providers & Solve Concerns

  • A 100+ Calling Agents
  • <5 Min. Support Time
  • >10% Conversion Rate
  • 4.5/ 5 Satisfaction Score
  • 5% Call Abandonment Rate
Choose Us
Customer-Support-Services
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A Handful of More Value-Adding Services

Reach for More with eCommerce Support Services

Inbound Support

Inbound Support

Elevate your business performance with expert inbound support solutions.

Email & Chat Support

Email & Chat Support

Simplify your customer experience with the best email and chat services.

  Outbound Support

Outbound Support

Unleash the full potential of your outbound support services with expertise.

Customer Support

Customer Support

Increase your sales with proven customer support for your own business.

B2C Cold Calling

B2C Cold Calling

Ensure delivering seamless & business-to-customer experience via calls.

Cold Calling Service

Cold Calling Service

Receive round-the-clock support for business promotion via cold calls.

Process We Follow

Stepping towards a Better, Easier & Progressive Business

Set Up System

We get into your business insights & requirements to prep up a scriptWe set up a customer support system to call or respond via email/chat.

Respond Quickly

We respond to customer inquiries within 24 hours or less, on weekends.

Be Empathetic

We listen to their concerns & show that your organization cares for them.

Concise Responses

We make sure to respond clearly, concisely, and easily, avoiding jargon.

Follow Up

We follow up to ensure your customers are satisfied with the outcome.



Subset Services

Grounding Up Strategies To Adjust Business Dynamics

  • Inbound Support

    Inbound Support

  •  Email & Chat Support

    Email & Chat Support

  •  Outbound Support

    Outbound Support

  •  Customer Support

    Customer Support

Success Stories

Eminenture-The globally acclaimed most trusted BPM Company


Inbound Customer Calls up 102%    Case Study
Inbound Customer Calls up 102%
1330 registered calls received in 3 months through our inbound call services.

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 109% Increase in Leads from Outbound Calls    Case Study
109% Increase in Leads from Outbound Calls
Health insurance leads boost, resulted in a hundred+ percent up in leads.

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  Technology Support to Australia Firm  Case Study
Technology Support to Australia Firm
We remotely installed six servers in three locations in Australia for our client.

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 Equity Research for European Customer Case Study
Equity Research for European Customer
We dug out 5+ million equity data via research, minimizing data loss by 15%.

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Let's Make Your Experience Better!

Raise An Enquiry

Ensure assistance from the best leader that has years of experience in addressing business problems with automation & innovation.


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