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UKEF & UK TECH EXPO 2023: Eminenture Took a Flight to Global Forums

Safety Excellence ISO 45001:2018 Certification Achieved

Leaders’ Connect 2023 : Refining and Upskilling Leadership

Proud to Be One of the Top Trending Data Mining Companies

UKEF & UK TECH EXPO 2023: Eminenture Took a Flight to Global Forums

Outbreak of Covid-19 pandemic is indeed unfortunate

Eminenture Enlisted in 2020’s Best BPO Company in Chicago, US

NASSCOM Launchpad in USA Opens Tech Opportunities

About Us

Eminenture is an incredible transformer that promises to have a great digital future pillared on the best strategic approach. Our disruptive technologies collate innovation & upskills to onboard new partners and hundreds of associates for living up to promises. These are to change for better future, faster growth and greater opportunities.


Drivers

Efforts need a boost, which motivates customers and employees to go some extra miles with us. Excelling in delivering premium quality, value-additions, excellent performance and timely feedbacks drives the way we engage & onboard to pinnacle, crowning us with more opportunities & leadership.


Services

Our collaborative technologies and strategies strongly stand by offerings, which are aligned with today and the changes of tomorrow. Innovations are some value additions that lead us to design digital future and deliver an amazing experience, which you always prefer for claiming leadership and seamless going in irrespective of industries.

Industries

The emergence of new industries drives us to re-imagine our strategy, solutions and platforms for your business continuity. Despite being hard, our innovators and thought leaders make it up all easy going while communicating with by far the biggest influence-makers and future builders to accelerate growth and make an impressive impact.

About Us

Eminenture is an incredible transformer that promises to have a great digital future pillared on the best strategic approach. Our disruptive technologies collate innovation & upskills to onboard new partners and hundreds of associates for living up to promises. These are to change for better future, faster growth and greater opportunities.


Phone Answering Services
Maximizing Answering with >70% First Call Response Rate

Phone Answering Services

Increase Customer Satisfaction by 50% More, Ensuring Your Call are Answered



Phone answering services refer to professional services that include handling incoming calls on behalf of businesses. These services require trained call representatives or agents to answer phone calls and respond to inquiries from customers or clients. With them, businesses filter and select valuable calls that match your business concerns. Eminenture provides phone answering services so that our customers never miss any opportunity to call or message. Our call agents offer a range of these services, which cover receiving messages whenever you're not there, blocking unwanted sales calls, and connecting VIPs only when needed.

Goal-Oriented Solutions

Eminenture is recognized for achieving goals through personalized inbound and outbound calling. There are a number of inquiries that you request. And, they all differ from each other, such as collection solution, customer support, IT support, and lead generation etc. So, we categorize them into commercial and technical support. Accordingly, competent teams are aligned to carry out aligned responsibilities seamlessly using their expertise and experience. Our inbound and outbound call answering assistance is for all, be it a large enterprise or an MSME. You can have full time support from here, leveraging the merits of our experience, teams, and the latest technologies. Above that, we’re 24/7 available to take your queries and understand your concerns without letting you to wait.


phoneanswering

Call Answering Offerings

Like call centre activities, our company offers call answering offerings with all variance. These can range from inbound customer inquiries like requesting for refunds to outbound queries, such as offering personalized discounts. So, we have potential and capability to provide phone answering services with variations, encompassing real-time interactions and automated answering services via voicemail. Our offerings are catered in accordance with your requirements and budget. You would not experience the quality lacking in any type of answering services. This is simply because we have quality monitoring teams that are active every time when there is any call received.

Virtual Solutions

Eminenture comes up with virtual receptionist and support specialists under virtual solutions. This is an asset for those who want to access highly professional and expert solutions, but don’t have inputs or resources to hire for full-time. Our call answering services include this call support assistance, which comes with flexibility. With us, handling a large volume of incoming calls and answering customers’ queries would be a cakewalk. A dialer and applications integration make our voice responses highly interactive and convertible. This is what customers expect, and we serve.

Certifications We Have

Trust is big thing. A certificate help in building it. Considering its importance, we passed through the complex auditing and eventually, received ISO certifications ISO 9001:2015 & 27001:2013. We understand the sensitivity of calling details. So, we have implemented rigorous rules and policies regarding accessibility of clients’ data and privacy maintenance. If it’s violated, the violator would be penalized immediately. In addition, GDPR compliance is worldwide accepted, which we also abide by. It ensures that your call details and profiles are safe with us.

Contact Eminenture for further details on phone answering services. We value our domestic and global customers that always find us efficient and innovative companies for customer support. Ask us if you have any other burning question.


Why to Choose Eminenture for Phone Answering Services?

Turn Up Engagement by 50% & Enjoy Free Phone Answering Sample

  • A 100+ Calling Agents
  • <2 Min Average Hold Time
  • <10% Call Escalation Rate
  • <2 Min. Call Transfer Rate
  • 28 Sec. Avg. Answering Speed
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A Handful of More Value-Adding Services

Reach for more with ecommerce Support Services

Cold Calling Services

Cold Calling Services

Improve your leads and conversion with effective cold-calling services.

B2C Cold Calling

B2C Cold Calling

Stay on top of your business with our reliable B2C cold calling services.

 Customer Support

Customer Support

Get peace of mind knowing that every query will be answered positively.

Outbound Support

Outbound Support

Maximize your business potential with our customizable outbound calls.

Email & Chat Support

Email & Chat Support

Grab potential opportunities via bespoke email & chat support.

Inbound Support

Inbound Support

Boost your productivity by letting us handle your incoming phone calls.

Process We Follow

Stepping towards a Better, Easier & Progressive Business

Assess Requirement

We get into your business insights & requirements to prep up a script.

Pilot Project

We do specific sampling calls to let you overview the quality of calls.

Training Teams

We train our team about how to clearly understand customers' queries.

Aligning Tasks

We align a team to answer maximum phone calls quickly & effectively.

Quality Check

We carry out weekly check-ups to ensure premium quality in answering.



Subset Services

Grounding Up Strategies to Adjust Business Dynamics

  •   Cold Calling Services

    Cold Calling Services

  • B2C Cold Calling

    B2C Cold Calling

  • Customer  Support

    Customer Support

  •  Outbound Support

    Outbound Support

Success Stories

Eminenture-The globally acclaimed most trusted BPM Company


102% Jump in Inbound Calls    Case Study
102% Jump in Inbound Calls
Our inbound call services received 1330 calls in 3 months with prospects.

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  More Leads Got thru Outbound Calls  Case Study
More Leads Got thru Outbound Calls
A 109% rise in leads was achieved through outbound health insurance calls.

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 Technology Call Support to Aus. Firm  Case Study
Technology Call Support to Aus. Firm
Our IT support team assisted in installing six servers in three Australian locations.

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 Equity Data for European Customer Case Study
Equity Data for European Customer
We researched 5+ million equity files via research, minimizing data loss by 15%.

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Let's Make Your Experience Better!

Raise An Enquiry

Ensure assistance from the best leader that has years of experience in addressing business problems with automation & innovation.


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