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Case Study
US Firm's Data Conversion
Discovering Competency for Capturing Opportunities
“The Change Happens for Good Reasons”
A United States firm realized that its digital conversion contract required a revision. Giving new meaning to digital innovation was the challenge before us, and our digital team was ready to take it up. Initially, it was tricky to convert an overwhelming set of PDFs, but our coding approach made it an easy journey. We established models for training algorithms and implemented tried-and-tested parameters. A cloud server was utilized to accommodate a massive volume of files. Ultimately, our PDF transformation strategy sent a strong message, positioning Eminenture as the go-to partner for efficient and timely digitized deliveries.
Challenges
Struggles have many faces. Our client was finding it difficult to settle for low efficiency and slow turnaround times. We provided a solution by proposing a customised Optical Character Recognition service offer, as their documents were plagued by the following inconsistencies:
- Illegible files.
- Misplaced data.
- Prints in foreign languages.
- Varied data structures, such as tables and forms.
Solution Provided
We knew we could succeed. Nothing was off-limits as we began improving file quality. We unscrambled various challenges using an optical character recognition technique and identified innovative ways to improve productivity:
- Checking efficiency daily.
- Setting high-quality standards for text files.
- Increasing the number of files processed daily.
- Innovating with in-house machine learning tools.
Process
Initially, we focused solely on data cleansing by synchronising data in the same format, completing records, and quality control. However, the increasing volume of non-standard files became a serious concern for the client. We assisted by reducing their operational fatigue through the following:
- Deploying AWS and Microsoft tools.
- Configuring Python and R for OCR.
- Sticking to advanced Excel functions.
- Evaluating our performance consistently.
Result
Achieving the desired results was a tussle, but we succeeded with effort and efficiency. Since the client insisted on “no change, just replication", we trained our staff to strictly follow those requirements. It took several training sessions to achieve the following outcomes:
- On-time data delivery in Word/text files.
- Replicated formatting in digital file versions.
- Comprehensive reporting of all deliveries.
- Built-up loyalty through customer satisfaction.
Benefits to the Client
To maintain a long-term partnership, we prioritise delivering benefits that align with client interests. This ideology pushed us beyond ordinary services, allowing us to enhance our standard processes with the following:
- Fast turnaround times.
- High quality at a comparatively low price.
- Exceeded expectations regarding data quality.
- The advantages of advanced, modern tools.
Presenting Performance with Facts
Figures to Measure the Accelerating Rate of Improvement
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K+Files Conversions
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Tools Used
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%Cost Savings
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/5.0C-Sat Survey Rating
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