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Case Study
Webshop Development
Re-Created Website for Multi-Disciplinary Sellers & Professionals
Scaling to hundreds of distributors, retailers & mechanics was hard with an obsolete app.
“Revised web presence by integrating trending functions & registration form”
The change keeps systems fresh, active, and useful. It was a big challenge to revamp the existing distributor’s application. But, transformative revolutions in application development were taking place all around. We got insights, picked up trends, and did its makeover to restart customer engagement and get better over time. Flawless, flexible, and human-free technology & automation worked incredibly well. Many distributors, retailers, and mechanics got enrolled through an integrated registration form. Vouchers, gifts, and awards became a point of attraction, which helped in meeting the brand vision.
Challenges
The goal became tougher when it came to redoing what was already made in the application, but in a better way. Redefining functions and scripting for the backend were indeed tedious jobs. Here are what we met as challenges:
- Scattered retailers’ information
- Shifting offbeat web technology with new
- Translating manual registration into online
- Integrating redemption strategy with web
- Differentiating things to be done from scratch
Solution Provided
Certainly, the challenges defined our ways as to where to go in that application development. We figured out a meager to major changes to be embedded so that the brand value could get benefit from whatever we did these ways:
- Designed it to look fresh and attractive
- Added mobile friendly registration form
- Integrated helpdesk ticket system
- Prepared points redeeming system
- Embedded eCommerce features and award catalogs
Process Used
Working to revise an old website needs deep insight, lots of discussions for understanding, and a defined plan to achieve the goal. We touched every vertical to make these things work with the strategies that had been set prior:
- Audited existing application
- Pinpointed features to revamp them
- Shared insights with co-partners
- Got approval on step by step web framing
- Rigorously tested before delivery
Result
It really pleases you when you get recognition and appreciation from your customer. The distributor not only recognised but also appreciated as being a long-term partner with us because he got way beyond his expectations:
- Registration became automated
- Online catalogue attracted leads
- Long & Short codes managed sales data well
- Redemption became possible in real time
- Dashboard was made available to monitor stats
Benefits Client Get
The result becomes sweeter when the benefits start coming your way. The stat showed an incredible improvement in customer onboarding, redemption, and visibility over the internet, which got better & better:
- Registration turned super fast
- Reports were accessible anytime from anywhere
- Dashboard made it easier to plan for future
- Revenue multiplied faster than ever
- Customer engagement & experience were exceptionally well
Presenting Performance with Facts
Figures to Measure the Accelerating Rate of Improvement
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+Retailers
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KMechanics
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Tool
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+Distributors
Success Stories
Eminenture-The globally acclaimed most trusted BPM Company
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