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Case Study
Hotelier's B-Chain Web Development
Onboarding Customers to Hotels Via Website
A B-chain hotelier wanted a website to attract more prospects.
“Making a reward-point redemption system online was a breakthrough”
Doing anything to scale up ended with no result. The profit was hard to achieve in the b-chain business where possibilities to earn millions of dollars were endless. It was all due to changing marketing trends. Customers were switching to e-hoteliers, as they were reachable over the internet in no second. Eminenture made a master plan to not only attract customers but also multiply the revenue quickly through the online redemption form integration to the website. This substantial move proved a turning point, onboarding by far the biggest traffic online for e-booking and redemption.
Challenges
Today, running a profitable business needs a digital platform, which the hotelier’s site was missing before interacting with Eminenture. Here is a roundup of what made it challenging to compete with competitors:
- Having no application to attract online traffic
- Competitors were already there
- Registration needed manual interference
- Redemption was not possible.
- Upselling & cross selling was tough
Solution Provided
What it wanted was a web presence, which we provided with our expertise. It made the owner virtually reachable to customers and defined the brand’s visibility over the internet. We did all these:
- Created a website from scratch
- Integrated a mobile-friendly registration form
- Designed awards’ catalogue
- Developed a redemption platform
- Introduced ticket-raising based e-helpdesk
Process Used
Guidance can make navigating to a goal way easier than we think. Our web consulting happened to provide visibility across the globe with the following processing steps:
- Set up seamless coordination
- Defined all goals and their steps
- Finalized web layout for frontend
- Defined functionality for backend
- Created logics for redemption form
- Tested, rectified & made it live for users
Result
Planning and consistent coordination with web experts created a picture of what the brand was likely to achieve through the website. Our designers, developers, and digital marketing experts made up their minds to optimize it in these ways for maximizing results:
- Made it easier for users to reach & recognise
- Paperless registration process launched
- Catalogue displayed whatever was sellable
- Enabled inputting sales data for redemption
- Dashboard showed real time stats for analysis
- Became quick to take profitable decisions
Benefits Client Get
Benefits prove credibility for decisions and result that you have achieved. In this case, the same happened. We got many breakthroughs to pass their leverages and benefits to the customer. The website drew him to far-located customers, which attracted these advantages:
- Registration turned super fast
- Reports were accessible anytime from anywhere
- Dashboard made it easier to plan for future
- Revenue multiplied faster than ever
- Customer engagement & experience were exceptionally well
Presenting Performance with Facts
Figures to Measure the Accelerating Rate of Improvement
0
K+Registered Guests
0
KDelegated
0
Tool
0
+Hotel Listed
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