Virtual Global Support, VGS is one of the key focus areas for Eminenture. Our High end technology, State-of-the-art Infrastructure and Eminent people form an environment which adds excellence in customer satisfaction. Talented staff and favorable outcomes have formed our global presence in this business stream. We offer complete Contact Center Solutions to industries across multiple domains. While delivering reliable solutions, we never forget to look into cost management which in turn, gratify our global customers and increase loyalty.
Our executives follow un-conventional methods in order to strike the right balance in crystallizing their goals and building long term relationship with the clients. Our expert voice support team operates with a planned strategy to deliver results which adds value to the business of our clients.
Managerial teams who are in direct interaction with our clients promptly anticipates in managing inbound/outbound multi-channel interactions which gives our clients a number of contact options such as Voice, Email, SMS, Social Media, etc.
Our Voice Training Team (VTT) and Process Training Team (PTT) works in flexible shifts to research and develop world-class methods and procedures. It ensures that necessary trainings are implemented and conducted to keep our people upright with the standards which empower them to do more than their ability. We make our executives go through rigorous trainings which gives them an understanding of the different industries and their targeted markets. This knowledge becomes a vital tool in comprehensive understanding and they prepare their own unique market analytics and identifying factors that determine market forces.
Passionate teams endeavor to embed values in the work. They add values to innovate. Not just processing transactions or calls but understanding consumer behavior, studying trends and creating analytics is some of the factors we follow to raise service level..