Types of Call Center Services in India
With growing rate of outsourcing in India, Call Centers are the major source of outsourcing projects in India. 24×7 working hours, trained professionals and low cost benefits from no infrastructure cost and low labor cost are major attraction for companies all over the world especially English speaking countries like USA, UK, Canada, Australia and New Zealand. Along with that, call centers in India use modern software, technology and infrastructure.
Advantages of hiring an Indian BPO that is just right for your business need can boost your sales and profits and decrease cost per sales and offering services like up and cross selling. Your call center merchant will be producing leads and appointments for you after filtering them through numerous constraints. The facilities of call center also upsurge the graph of satisfied customer agents by resolving their grievances and providing them support on 24×7 bases.
Different types of Call Center services in India:
Inbound Call Center Services: Inbound service means receiving calls for purposes such as-
- 24×7 Help desk Service
- Answering Service
- Technical Support
- Emergency and Direct response
- Product information
- IVR Services
- Job Dispatch services
Outbound Call Center Services: Outbound services include-
- Lead Generation
- Credit Verifications
- Telemarketing Services
- Product Promotion
- Customer Satisfaction services
- Direct mail follow up services
- Database Entry Services
Non Voice Process:
- Chat support services
- Email support
- SMS support services
- Back Office Support
- Data Entry Services
Web Enabled: These services require lot of research and delivering a quick and prompt response.
- Data entry Support
- Mystery shopping Services
- Web chat & Email Support
- Quality Analysis
- Surveys and Market Research Services
Using such services gives your in-house team to concentrate on the core functions of business instead of focusing on time consuming business practices like scheduling meeting, Business generation etc. The list of organizations providing call center services are endless and also their variety of services.